Done-For-You Message
Templates For Airbnb Hosts
Imagine instantly knowing all the exact checks that help to rank your listing among the top competitors.
Practical Message Templates To Increase Your Bookings
The Only Checklist You Need.
Clear, timely communication is one of the foundations of a positive guest experience. From answering a pre-booking question to thanking guests after checkout, every interaction helps set expectations and build trust. For Airbnb hosts, responding promptly is also important because Airbnb has stated that host response rate and response time are among the factors it considers when evaluating listings and presenting them to potential guests. While messaging alone will not determine where a listing appears in search results, responding quickly and communicating clearly may contribute to a better overall hosting experience.
This guide provides practical Airbnb message templates covering each stage of the guest journey. The examples are designed to be adapted to your property and hosting style rather than copied word for word. Airbnb copywriting help is also available.
Why Having a Message Template Matters
Having prepared message templates can help hosts:
Respond more quickly to guest inquiries.
Maintain a consistent and professional tone.
Reduce repetitive typing.
Ensure important information is not forgotten.
Save time while still personalizing replies.
Templates should always be reviewed before sending. Adding the guest's name and referring to their specific booking helps messages feel more natural and less automated.
Message Templates To Optimize Your Listing
Tried tweaking your Airbnb price but still not seen an increase in bookings? Short Stay Lab can offer you:
Pre-Booking Enquiry Template
"Hello [Guest Name],
Thank you for your message and for considering our property for your stay.
Yes, the accommodation is available for your requested dates.
Regarding your question about [topic], [provide a clear answer].
If you have any other questions before booking, please let me know.
I'll be happy to help.
Kind regards,
[Host Name]"
Booking Confirmation Template
"Hello [Guest Name],
Thank you for choosing to stay with us.
Your reservation has been confirmed for [dates].
We'll send detailed check-in information shortly before your arrival.
In the meantime, if you have any questions about your stay, please don't hesitate to get in touch.
We look forward to welcoming you.
Best wishes,
[Host Name]"
Pre-Arrival Template
"Hello [Guest Name],
Your stay is coming up soon, so here's everything you'll need for arrival.
Check-in time: [Time]
Property address: [Address]
Access instructions: [Key safe, lockbox, smart lock, or host meet-and-greet]
Parking: [Instructions]
If you experience any difficulties on arrival, please send a message and I'll respond as soon as possible. Safe travels, and we hope you have a pleasant stay.
Best wishes,
[Host Name]"
Common Mistakes To Avoid When Using Message Templates As An Airbnb Host
Some communication habits may create unnecessary delays or confusion.
Waiting Too Long to Reply
Slow responses may leave guests uncertain and can affect your response metrics on the platform.
Sending Too Much Information at Once
Guests are less likely to read lengthy messages carefully. Organize information into logical stages throughout the booking journey.
Using Generic Messages Without Editing
Templates should save time, but every message should still be checked for accuracy and personalized where appropriate.
Leaving Important Information Until Arrival
Access details, parking instructions, and check-in procedures should generally be shared before guests travel.
Ignoring Follow-Up Questions
Responding to only part of a guest's message often results in additional conversations and unnecessary delays.
Response Speed Can Boost Listing Visibility
Having a consistent process may help ensure guests receive the right information at the appropriate time.
A prompt reply can help a potential guest realize your your property is suitable
Reduced Missed Communications
Many experienced hosts create a messaging schedule that covers each stage of the booking.
For example:
Pre-booking inquiry response
Booking confirmation
Pre-arrival instructions
Check-in day message
Mid-stay follow-up
Checkout reminder
Post-stay thank-you message
3 Further Templates To Encourage Reviews
These features may improve day-to-day convenience during a guest's stay.
Follow-Up Template
"Hello [Guest Name],
Thank you for staying with us. I hope you had a pleasant visit and arrived home safely.
If you enjoyed your stay, we'd appreciate it if you could leave a review when you have a moment. Guest feedback helps future travelers make informed decisions.
Thank you again, and you're always welcome back if you're visiting the area in the future."
Mid-Stay Check-In Template
"Hello [Guest Name],
I hope you're settling in comfortably.
I just wanted to check that everything is going well and that you have everything you need for your stay.
If you have any questions or if anything requires attention, please let me know and I'll do my best to assist.
I hope you continue to enjoy your visit."
Checkout Reminder Template
"Hello [Guest Name],
I hope you've enjoyed your stay.
Just a quick reminder that checkout is at [Time] today. Before leaving, we'd appreciate it if you could lock all windows and doors. switch off lights and any electrical appliances that are no longer needed, place used towels in the bathroom, and leave the keys [in the lockbox/on the kitchen table/where instructed].
Thank you for staying with us, and we wish you a safe journey home."
Request Your Free Listing Audit Today
Short Stay Lab offers a free audit for Airbnb and other short-term rental listings.
We'll assess your submission and explain the next steps if your property is suitable for a review.
Frequently Asked Questions
Quick answers to common questions about message templates as an Airbnb host.
Can Airbnb hosts save message templates?
Yes. Airbnb provides features that allow hosts to create and reuse saved messages for common situations, helping reduce repetitive typing while maintaining consistent communication.
How quickly should Airbnb hosts respond to guest messages?
Responding as soon as reasonably possible is generally recommended. Airbnb considers host response rate and response time among the factors used to evaluate host performance and listing quality. Your response speed is one of the performance metrics that we can check for you during a professional listing audit.
Should every guest receive the same messages?
Templates provide a useful starting point, but they should usually be personalized with the guest's name and any information specific to their booking.
When should check-in instructions be sent?
Many hosts send check-in details shortly before arrival so the information is current and easy for guests to find when they need it.
Is it appropriate to ask guests for a review?
Yes. A polite, professional review request after checkout is common practice. It's generally best to avoid wording that pressures guests or asks specifically for positive reviews.
Can automated messages replace personal communication?
Automation can help with routine updates, but hosts should still monitor guest conversations and respond personally when questions or unexpected situations arise.
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