Terms and Conditions
Last updated: 31 July 2026
Welcome to Short Stay Lab ("we", "us", "our"). These Terms and Conditions govern your use of our website and any services provided through shortstaylab.com.
By accessing this website or purchasing our services, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, you should not use this website or purchase our services.
1. About Us
Short Stay Lab provides consultancy, optimisation, educational content and related services for short-term rental hosts.
Contact details:
Email: info@shortstaylab.com
Postal Address:
61 Bridge Street
Kington
Herefordshire
HR5 3DJ
United Kingdom
Where required, full recipient details are available upon reasonable request.
2. Our Services
Our services may include, but are not limited to:
Listing optimisation
Listing reviews
Listing audits
SEO consultancy
Content recommendations
Pricing guidance
Photography recommendations
Educational resources
Referrals to specialist service providers
Other consultancy services relating to short-term rental properties
Descriptions published on this website are intended for general information only and do not form a contractual guarantee regarding the precise scope of work.
3. Service Delivery
Services may be carried out:
directly by Short Stay Lab;
personally by the website owner; or
by an independent specialist or trusted service provider acting on our behalf or following a referral.
Where work is undertaken by a third-party specialist, they remain responsible for the services they provide.
The method of delivery will be determined at our discretion based on availability, expertise and the nature of the work requested.
4. No Obligation to Accept Work
Submitting an enquiry, booking request or payment enquiry does not automatically create a contract.
We reserve the right to:
decline any enquiry;
refuse any booking;
decline to provide any service;
refer work elsewhere;
discontinue discussions before a contract is formed.
No explanation is required where we choose not to accept work.
5. No Guaranteed Results
While we aim to provide high-quality professional services, we make no guarantee regarding:
search rankings;
Airbnb visibility;
listing position;
booking numbers;
occupancy rates;
revenue;
guest enquiries;
review scores;
financial performance;
business growth.
Many factors affecting listing performance are outside our control, including platform algorithms, market demand, competition, seasonality and guest behaviour.
Any examples, case studies or testimonials published on this website should not be interpreted as guarantees of future performance.
6. Client Responsibilities
Clients are responsible for ensuring that information supplied to us is accurate and complete.
Clients remain responsible for:
the accuracy of their listings;
compliance with platform rules;
compliance with local laws and regulations;
pricing decisions;
guest communication;
property management.
Implementation of our recommendations remains entirely at the client's discretion.
7. Consultancy and Recommendations
Unless expressly agreed otherwise in writing, our services provide recommendations and professional opinions based upon the information available at the time.
Final business decisions remain the responsibility of the client.
8. Third-Party Platforms
Our services may relate to third-party platforms including Airbnb and other short-term rental marketplaces.
Short Stay Lab is an independent business.
We are not affiliated with, endorsed by or officially connected with Airbnb, Inc. or any other booking platform unless expressly stated.
All trademarks remain the property of their respective owners.
9. Third-Party Referrals
From time to time we may introduce clients to third-party consultants, photographers, co-hosts, copywriters or other specialists.
Unless otherwise agreed:
we do not guarantee their availability;
we do not guarantee their work;
contracts between clients and third parties remain separate;
payment arrangements with third parties may be subject to separate terms.
10. Intellectual Property
All content published on this website, including text, graphics, branding, images, layouts and downloadable materials, remains the intellectual property of Short Stay Lab unless otherwise stated.
Content may not be copied, reproduced, redistributed or republished without prior written permission.
11. Website Content
The information published on this website is provided for general informational purposes only.
Although we make reasonable efforts to ensure accuracy, we do not guarantee that all content is complete, current or error-free.
Content may be updated, modified or removed without notice.
12. Payments
Where payment is required:
prices will be confirmed before work begins;
payment terms will be communicated before acceptance;
work may not commence until payment has been received where applicable.
Failure to make payment may result in cancellation or suspension of services.
13. Refunds
Unless otherwise agreed in writing, consultancy and digital services are generally non-refundable once work has commenced.
Where refunds are offered, they remain entirely at our discretion unless required by applicable law.
Nothing in these Terms affects your statutory consumer rights.
14. Limitation of Liability
To the fullest extent permitted by law, Short Stay Lab shall not be liable for any:
loss of profits;
loss of revenue;
business interruption;
indirect losses;
consequential losses;
loss arising from reliance on recommendations;
platform decisions;
suspension of listings;
algorithm changes;
actions taken by third-party service providers.
Our total liability shall not exceed the amount paid by the client for the relevant service.
Nothing within these Terms excludes liability where exclusion is prohibited by law.
15. Force Majeure
We shall not be responsible for delays or failures caused by events beyond our reasonable control, including but not limited to:
internet outages;
illness;
natural disasters;
governmental action;
software failures;
platform outages;
cyber incidents.
16. Privacy
Use of this website is also governed by our Privacy Policy.
By using this website you acknowledge that personal information may be processed in accordance with that policy.
17. Changes to These Terms
We may update these Terms and Conditions from time to time.
The latest version published on this page will always apply.
Continued use of the website after changes have been published constitutes acceptance of the updated Terms.
18. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
19. Contact
If you have any questions regarding these Terms and Conditions, please contact:
Short Stay Lab
Email: info@shortstaylab.com
Postal Address:
61 Bridge Street
Kington
Herefordshire
HR5 3DJ
United Kingdom
Full recipient details are available upon reasonable request.
References to Airbnb® throughout this website are made solely for descriptive purposes to identify the platform to which our services relate. Short Stay Lab is an independent business and is not endorsed by, sponsored by, or affiliated with Airbnb, Inc. Airbnb® is a registered trademark of Airbnb, Inc.
Address
61 Bridge Street
Kington, Herefordshire
HR5 3DJ
Contacts
Contact Email:
info@shortstaylab.com
© 2026 Short Stay Lab — Rental Optimization Listing Services.
Serving Airbnb hosts across the US, Canada and UK
All content on this site is copyrighted. No permission is given to duplicate, sell or distribute the content on this site.
Short Stay Lab is an independent listing optimization service and is not affiliated with, endorsed by, or associated with Airbnb, Inc. Airbnb® is a registered trademark of Airbnb, Inc., used solely to identify the platform to which our services relate