Privacy Policy
Privacy Policy
Last updated: 4 August 2026
At Short Stay Lab ("we", "us", "our"), we are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using https://shortstaylab.com, you agree to the practices described in this Privacy Policy.
1. Who We Are
Short Stay Lab is an independent business providing listing optimisation, copywriting, listing audits, educational resources, and related services for short-term rental hosts.
Business address
Short Stay Lab
61 Bridge Street
Kington
Herefordshire
HR5 3DJ
United Kingdom
Email:
For the purposes of UK data protection law, Short Stay Lab is the data controller responsible for your personal information.
2. Information We Collect
Depending on how you use our website, we may collect the following information.
Information You Provide
You may voluntarily provide information including:
Your name
Email address
Telephone number
Property or listing information
Details submitted through contact forms
Information provided when requesting a free listing audit
Information submitted when purchasing services
Communications you send to us
You should avoid including unnecessary personal information about guests or third parties when submitting listing materials.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser type
Device information
Operating system
Pages visited
Time spent on pages
Referral source
Website usage statistics
This information helps us understand how visitors use our website and improve its performance.
3. How We Use Your Information
We may use your personal information to:
Respond to enquiries
Deliver purchased services
Carry out free listing audits
Process payments
Provide customer support
Improve our website
Monitor website performance
Prevent fraud or misuse
Comply with legal obligations
Where you have provided consent, we may also send marketing communications.
You can withdraw your consent at any time.
4. Legal Bases for Processing
Under UK GDPR, we rely on one or more of the following legal bases:
Contract
Where processing is necessary to provide the services you have requested.
Legitimate Interests
To operate and improve our business, respond to enquiries, prevent fraud, and maintain website security.
Consent
Where you choose to subscribe to marketing emails or consent to optional cookies.
Legal Obligation
Where we are required to comply with applicable laws or regulatory requirements.
5. Free Listing Audits
If you request a free listing audit, we may collect information about your listing, property, and booking platform.
This information is used solely to prepare your requested review and any related communications.
Submission of an audit request does not create any obligation to purchase additional services.
6. Marketing Communications
If you choose to receive marketing communications, we may send information about:
New services
Educational resources
Guides
Offers
Website updates
You can unsubscribe at any time by:
clicking the unsubscribe link in our emails; or
contacting us directly.
We do not send unsolicited marketing emails where consent is required by law.
7. Cookies
Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use the site.
Cookies may be used for:
website functionality;
remembering preferences;
analytics;
security.
Where required by law, we will request your consent before placing non-essential cookies.
Please see our Cookie Policy for more information.
8. Sharing Your Information
We do not sell your personal information.
We may share information where necessary with trusted third parties including:
website hosting providers;
payment processors;
email service providers;
analytics providers;
IT support providers;
professional advisers where necessary.
These organisations process information only where necessary to provide their services.
9. Service Providers
Some services may be carried out by trusted professionals working on behalf of Short Stay Lab.
Where necessary to deliver a purchased service, relevant information may be shared with those professionals under appropriate confidentiality obligations.
10. International Transfers
Some of our service providers may process information outside the United Kingdom.
Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal information in accordance with UK GDPR.
11. Data Retention
We retain personal information only for as long as reasonably necessary.
Retention periods depend on the purpose of processing, including:
legal obligations;
accounting requirements;
customer support;
resolving disputes;
business record keeping.
When information is no longer required, it will be securely deleted or anonymised where appropriate.
12. Data Security
We use reasonable technical and organisational measures to protect personal information from:
unauthorised access;
loss;
misuse;
disclosure;
alteration;
destruction.
However, no method of transmitting information over the internet can be guaranteed to be completely secure.
13. Your Rights
Under UK GDPR, you may have the right to:
access your personal information;
request correction of inaccurate information;
request deletion of your personal information;
restrict processing;
object to certain processing;
request transfer of your information where applicable;
withdraw consent where processing relies on consent.
Requests may be sent to:
We may request proof of identity before responding to certain requests.
14. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites.
We encourage you to read their privacy policies before submitting personal information.
15. Children's Privacy
Our website and services are not intended for children under the age of 18.
We do not knowingly collect personal information from children.
If you believe a child has provided personal information, please contact us so we can remove it.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on this page together with the updated revision date.
17. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Short Stay Lab
61 Bridge Street
Kington
Herefordshire
HR5 3DJ
United Kingdom
Email: info@shortstaylab.com
18. Complaints
If you are unhappy with how we have handled your personal information, we would appreciate the opportunity to address your concerns first.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been processed unlawfully.
Information about making a complaint is available on the ICO's website.
Terms and Conditions
Last updated: 31 July 2026
Welcome to Short Stay Lab ("we", "us", "our"). These Terms and Conditions govern your use of our website and any services provided through shortstaylab.com.
By accessing this website or purchasing our services, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, you should not use this website or purchase our services.
1. About Us
Short Stay Lab provides consultancy, optimisation, educational content and related services for short-term rental hosts.
Contact details:
Email: info@shortstaylab.com
Postal Address:
61 Bridge Street
Kington
Herefordshire
HR5 3DJ
United Kingdom
Where required, full recipient details are available upon reasonable request.
2. Our Services
Our services may include, but are not limited to:
Listing optimisation
Listing reviews
Listing audits
SEO consultancy
Content recommendations
Pricing guidance
Photography recommendations
Educational resources
Referrals to specialist service providers
Other consultancy services relating to short-term rental properties
Descriptions published on this website are intended for general information only and do not form a contractual guarantee regarding the precise scope of work.
3. Service Delivery
Services may be carried out:
directly by Short Stay Lab;
personally by the website owner; or
by an independent specialist or trusted service provider acting on our behalf or following a referral.
Where work is undertaken by a third-party specialist, they remain responsible for the services they provide.
The method of delivery will be determined at our discretion based on availability, expertise and the nature of the work requested.
4. No Obligation to Accept Work
Submitting an enquiry, booking request or payment enquiry does not automatically create a contract.
We reserve the right to:
decline any enquiry;
refuse any booking;
decline to provide any service;
refer work elsewhere;
discontinue discussions before a contract is formed.
No explanation is required where we choose not to accept work.
5. No Guaranteed Results
While we aim to provide high-quality professional services, we make no guarantee regarding:
search rankings;
Airbnb visibility;
listing position;
booking numbers;
occupancy rates;
revenue;
guest enquiries;
review scores;
financial performance;
business growth.
Many factors affecting listing performance are outside our control, including platform algorithms, market demand, competition, seasonality and guest behaviour.
Any examples, case studies or testimonials published on this website should not be interpreted as guarantees of future performance.
6. Client Responsibilities
Clients are responsible for ensuring that information supplied to us is accurate and complete.
Clients remain responsible for:
the accuracy of their listings;
compliance with platform rules;
compliance with local laws and regulations;
pricing decisions;
guest communication;
property management.
Implementation of our recommendations remains entirely at the client's discretion.
7. Consultancy and Recommendations
Unless expressly agreed otherwise in writing, our services provide recommendations and professional opinions based upon the information available at the time.
Final business decisions remain the responsibility of the client.
8. Third-Party Platforms
Our services may relate to third-party platforms including Airbnb and other short-term rental marketplaces.
Short Stay Lab is an independent business.
We are not affiliated with, endorsed by or officially connected with Airbnb, Inc. or any other booking platform unless expressly stated.
All trademarks remain the property of their respective owners.
9. Third-Party Referrals
From time to time we may introduce clients to third-party consultants, photographers, co-hosts, copywriters or other specialists.
Unless otherwise agreed:
we do not guarantee their availability;
we do not guarantee their work;
contracts between clients and third parties remain separate;
payment arrangements with third parties may be subject to separate terms.
10. Intellectual Property
All content published on this website, including text, graphics, branding, images, layouts and downloadable materials, remains the intellectual property of Short Stay Lab unless otherwise stated.
Content may not be copied, reproduced, redistributed or republished without prior written permission.
11. Website Content
The information published on this website is provided for general informational purposes only.
Although we make reasonable efforts to ensure accuracy, we do not guarantee that all content is complete, current or error-free.
Content may be updated, modified or removed without notice.
12. Payments
Where payment is required:
prices will be confirmed before work begins;
payment terms will be communicated before acceptance;
work may not commence until payment has been received where applicable.
Failure to make payment may result in cancellation or suspension of services.
13. Refunds
Unless otherwise agreed in writing, consultancy and digital services are generally non-refundable once work has commenced.
Where refunds are offered, they remain entirely at our discretion unless required by applicable law.
Nothing in these Terms affects your statutory consumer rights.
14. Limitation of Liability
To the fullest extent permitted by law, Short Stay Lab shall not be liable for any:
loss of profits;
loss of revenue;
business interruption;
indirect losses;
consequential losses;
loss arising from reliance on recommendations;
platform decisions;
suspension of listings;
algorithm changes;
actions taken by third-party service providers.
Our total liability shall not exceed the amount paid by the client for the relevant service.
Nothing within these Terms excludes liability where exclusion is prohibited by law.
15. Force Majeure
We shall not be responsible for delays or failures caused by events beyond our reasonable control, including but not limited to:
internet outages;
illness;
natural disasters;
governmental action;
software failures;
platform outages;
cyber incidents.
16. Privacy
Use of this website is also governed by our Privacy Policy.
By using this website you acknowledge that personal information may be processed in accordance with that policy.
17. Changes to These Terms
We may update these Terms and Conditions from time to time.
The latest version published on this page will always apply.
Continued use of the website after changes have been published constitutes acceptance of the updated Terms.
18. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
19. Contact
If you have any questions regarding these Terms and Conditions, please contact:
Short Stay Lab
Email: info@shortstaylab.com
Postal Address:
61 Bridge Street
Kington
Herefordshire
HR5 3DJ
United Kingdom
Full recipient details are available upon reasonable request.
Jordan Hayes
Licensed mortgage loan officer helping families secure the right financing for their long-term goals.
© 2025 Jordan Hayes — Licensed Mortgage Loan Officer. All rights reserved.
Address
61 Bridge Street
Kington, Herefordshire
HR5 3DJ
Contacts
Contact Email:
info@shortstaylab.com
© 2026 Short Stay Lab — Rental Optimization Listing Services.
Serving Airbnb hosts across the US, Canada and UK
All content on this site is copyrighted. No permission is given to duplicate, sell or distribute the content on this site.
Short Stay Lab is an independent listing optimization service and is not affiliated with, endorsed by, or associated with Airbnb, Inc. Airbnb® is a registered trademark of Airbnb, Inc., used solely to identify the platform to which our services relate